User Kaila has entered room
You are fifth in the queue. We are experiencing higher than usual service times. Please wait and an analyst will be with you shortly.
Analyst Anthony has entered room
Anthony: Welcome to Time Warner Cable's Residential Sales Chat. Where we connect people with information, entertainment and each other.
My name is Anthony. Before we begin, in order to retrieve information for your region of Time Warner Cable, may I have the street address, city and state for your inquiry?
Kaila: Are you the salesbot? If so, I just want to speak with an actual representative, please.
Anthony: What can I help you with today?
Kaila: I need help with payments.
Anthony: May I have the street address, city and state for your inquiry?
Kaila: I already know my package options and am happy with what I have.
Kaila: Fine, but if you offer me the three in one, I'm going to yell.
Kaila: (*insert address here*)
Anthony: Currently you have logged into Time Warner Cable's Online Sales Chat. I will direct you to someone who can resolve your issue. However, while I am here to assist you, if you give me one moment before I redirect you, I will take a look at your account to make sure you have the best promotion and pricing plan for your services. Is that ok with you?
Kaila: No.
Kaila: It is not.
Kaila: Just connect me.
Kaila: Do not look at my account.
Kaila: Just leave me in the second hidden queue that just further angers me.
Kaila: Thanks.
Anthony: No problem.
Kaila: Thank you. Have a nice day.
Anthony: For future access, on the contact us page:
https://www.timewarnercable.com/East/about/contactus.ashx
If you use the second link, this will take you directly to the billing/technical support queue. Versus the first link for sales.
Anthony: Please hold for one moment while I transfer you to our customer care and technical support chat service. Do not close your chat window or end session, someone will reconnect with you momentarily. Thank you for using Time Warner Cable Online Sales Chat. Please call customer service at 866.489.2669 should you have any questions about this chat or other Time Warner Cable services in your area.
Kaila: Awesome. Best customer service ever.
Kaila: You da bess, Anthony.
Anthony: I try.
Kaila: <3 nbsp="" p="">
Note: I used that link the first time and still was directed to a sales person first. The next guy, Aaron D. Doggy Dog eased my fears and all was wonderful.
Aaron D: Is there anything else that I can assist you with today?
Kaila: You could make my internet suck less, but I know that is futile.
Kaila: So, thanks.
Kaila: All is well.
Aaron D: I wish I could.
I also love how his name with a semi-colon after it looks like he is forever upset and sympathizing with you.
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